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Your Card(s) is suspended
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Customer ID: ${Var2}
Reference Number: ${Var3}
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Your Card(s) is currently suspended
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Dear Cardmember,
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We’ve sent you multiple reminders requesting you to provide your Permanent Account Number (PAN) and complete your Know Your Customer (KYC) details. Please note that if these details aren’t updated, your American Express® Card(s), including any Supplementary and Corporate Card(s), will be cancelled by ${Var5}.
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In line with regulatory requirements, the PAN currently linked to your Card Account could not be validated with the issuing authority. As a result, your Card(s) remains suspended.
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Please complete your KYC details immediately to avoid cancellation of your Card(s).
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Click here for Video KYC FAQs.
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Video KYC is available between 8:30 am - 9:00 pm, on all days excluding public holidays. Please keep your PAN card and a valid photo ID ready before you begin.
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We’re here for you
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Call us at 1800 180 1188 or +91 124 2801188
Operating hours: 8:30 am – 5:00 pm, all days excluding public holidays
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GET MORE FROM AMERICAN EXPRESS®
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INDIA'S MOST TRUSTED CREDIT CARD BRAND, 11 YEARS IN A ROW, ACCEPTED BY OVER 4.9 MILLION MERCHANTS
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As per 2015, 2016, 2017, 2018, 2019, 2020, 2022, 2023, 2024, 2025 and 2026 Brand Trust Report in India by TRA Research (A Comniscient Group Company)
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You are receiving this email because you are an American Express® customer. This email was sent to Customer ID ${Var2}.
We are unable to accept incoming emails to this
address. For details on our email practices, view
our Privacy
Statement.
Regd. Office: Metropolitan – Saket, 7th Floor, Office Block, District Centre, Saket, New Delhi – 110 017
®
Registered trademark of American Express Company.
©
2026 American Express. All rights reserved.
SFEKYC025
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